At Fizz Kidz we consider the health, safety and wellbeing of kids and young people to be our priority. We strive to create a safe and welcoming environment that allows all children to participate and have fun in our parties and programs.

Staff

Fizz Kidz recruits staff that have had significant experience working with and caring for children. Each party or program is facilitated by a certified Fizz Kidz facilitator. Our team of Fizz Kidz hosts hold working with children checks and have agreed to the Fizz Kidz Child Safety Code of Conduct Policy. Fizz Kidz hosts are trained in using an epipen and taking appropriate steps if a Fizz Kidz child has an allergic reaction. Our hosts have also undergone food safe handling training.

Allergy

Fizz Kidz strives to maintain a nut-free environment. All foods provided at the Fizz Kidz Venue are nut free (some items state 'May Contain nuts') and we do our best to ensure all food brought into the venue are nut free by alerting parents multiple times about our policy. We are also more than happy to work with you to cater to other allergy related concerns. While Fizz Kidz prioritises child's safety, and is highly aware of allergic causes and symptoms, Fizz Kidz does not take responsibility if a child has an allergic reaction.

Products

Fizz Kidz has undergone research and testing of all the ingredients used to make the creations. We believe our products are safe and appropriate for children to use and enjoy. In every Fizz Kidz store you will find a list of ingredients which you're welcome to look through and ask questions about. If you have any concerns, please feel free to contact us on (03) 9059 8144.

Party Payment

Payment is made at the end of a Fizz Kidz party after our party hosts have counted the number of guest that attended the party. Payment must be made for a minimum of 12 guests. All guests who participate in the creation making process during a party need to be paid for. Children who are in the room however not making creations (such as little siblings) will not be charged for. Cash or card payment method are suitable and will be facilitated by Fizz Kidz party hosts. If payment cannot be made via cash or card, an EFT to the Fizz Kidz account can be processed on the day before leaving the venue.

Party Cancellation Policy

While we would much prefer to not charge for a service that has not been received, please understand that a cancelled party would have otherwise been taken by another customer. A cancelled or rescheduled event may incur the following fees:

$150.00 if cancelled or rescheduled within 3 weeks of the event.

$300.00 if cancelled or rescheduled within 2 weeks of the event.

$450.00 if cancelled or rescheduled within 1 week of the event.

Holiday Program Payment

Payment for holiday programs can be made prior to drop-off via the Fizz Kidz website. Otherwise payment must be processed upon drop-off via cash or card. If payment cannot be made via cash or card, an EFT to the Fizz Kidz account can be processed.

Holiday Programv Cancellation Policy

If you have paid online and can no longer attend the holiday program, please let us know 48 hours before and we will refund you.

Fizz Kidz Australia Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.fizzkidz.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don't guarantee website links or policy of authorized third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorized by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and
• Where required or authorized by law.

Security of Personal Information

Our Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Fizz Kidz Australia Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Fizz Kidz Australia Pty Ltd

20 Glenferrire Road, Malvern 3144

bookings@fizzkidz.com.au

03 90598144